Claiming an HMRC PAYE Refund: A Guide for Employers

Claiming an HMRC PAYE Refund: A Guide for Employers

By Kay Augustus / 12th March 2025 / HMRC / 3 min read.

Claiming an HMRC PAYE Refund: A Guide for Employers: Overpaying your PAYE bill to HMRC can happen for various reasons, such as miscalculations, duplicate payments, or adjustments to your payroll. If you have overpaid, it is important to reclaim the amount promptly to keep your business finances in order. Here’s what you need to know about claiming a refund from HMRC.

Why Might You Have Overpaid?

Overpayments to HMRC can occur due to:

  • Payroll errors – Incorrect calculations or misreporting of deductions.
  • Duplicate payments – Accidental double payments to HMRC.
  • CIS deductions – Construction Industry Scheme contractors overpaying PAYE.
  • Employment changes – Adjustments to staff wages, redundancies, or corrections to previous tax periods.
  • Government support schemes – If you claimed relief incorrectly or adjustments were made after submissions.

How to Claim a Refund

If you have overpaid, you can request a refund from HMRC using the following steps:

  1. Check Your PAYE Account
    Log in to your HMRC online account and review your payment records to confirm the overpayment.
  2. Ensure RTI Submissions Are Correct
    Before requesting a refund, verify that your Real Time Information (RTI) submissions are up to date. Any errors in your FPS (Full Payment Submission) or EPS (Employer Payment Summary) should be corrected first.
  3. Contact HMRC
    If the overpayment is confirmed, you can claim your refund by:
    • Calling HMRC’s employer helpline.
    • Sending a letter to HMRC detailing your PAYE reference number, the tax year in question, and the overpaid amount.
    • Using the HMRC online service (if applicable).
  4. Wait for Processing
    HMRC will review your claim and process any necessary adjustments. Refunds can take several weeks, so keep an eye on your PAYE account for updates.
  5. Offset Against Future Liabilities
    If preferred, you can request that HMRC offset the overpaid amount against future PAYE liabilities instead of receiving a direct refund.

Key Considerations

  • Timing Matters – Refund requests should be made as soon as possible to avoid delays.
  • Accurate Records Are Essential – Keep all payroll records, RTI submissions, and payment confirmations to support your claim.
  • Seek Professional Advice – If you’re unsure about the process, a payroll specialist can assist with verifying records and submitting claims correctly.

Conclusion

Overpaying your PAYE bill is not uncommon, but reclaiming your funds doesn’t have to be complicated. By staying on top of your payroll records and acting promptly, you can ensure your business recovers any excess payments efficiently. If you need help managing payroll or processing refunds, professional payroll services can provide the support you need to stay compliant and financially sound.

For more information, visit the official HMRC guidance: Claiming an HMRC PAYE Refund: A Guide for Employers

If you want more information – Please get in touch!

If you require support with claiming this refund contact us today

learn about the author

My name is Kay Augustus ACIPPdip, and I am a Payroll Professional.

I started working within Payroll 22+ years ago (it was my first job), and I enjoyed it! I have worked within industry and bureau’s and specialise in streamlining process’.